You may contact us to request access, updates or deletions of your Personal Information by contacting us at [email protected].

To help us verify your identity and process your request, your email must include the following:

  • First Name
  • Last Name
  • Birthdate
  • Gender
  • Address
  • The type of request you are making

You may submit any of the following requests:

  • Access to a copy of your Personal Information or Protected Health Information stored on our systems
  • Deletion of your data from our systems
  • Information about how your data is being used
  • Revocation of your consent for Fasten Health to maintain, use, or disclose your data, to the extent applicable to your relationship with us

If you want to revoke your consent, please follow these steps:

  1. Send an email to [email protected]
  2. Use a subject line such as “Revoke Consent Request”
  3. In the body of your email, provide your First Name, Last Name, Birthdate, Gender, and Address.
  4. Clearly state that you are revoking your consent and describe the scope of your request, including whether you are also requesting deletion of your data or access to a copy of your information.
  5. If we need additional information to verify your identity or clarify your request, we will contact you using the email address from which the request was submitted.

Once we verify your identity and confirm your request, we will process it in accordance with applicable law and our data retention obligations.

We keep your information only as long as we need it for the reasons described in this Policy. If you ask for access to your Personal Information, we will provide you with an export of your Personal Information if it is still in our possession.

Upon your request, Fasten Health will permanently delete 100% of your personal information, including all associated data stored on our systems. This deletion is irreversible and applies to all identifiable data under your account, in accordance with applicable laws and data retention obligations.

Fasten Health will take action on an individual’s requests no later than 30 calendar days from the receipt of the request. In cases where, due to unforeseen circumstances, we are unable to meet this timeframe, Fasten Health will provide the individual, within the initial 30-day period, with a written statement explaining the reasons for the delay and the anticipated date by which we will complete the requested action.

More Information

For more details, please refer to our Privacy Policy.